![]() ![]() You can also reach them through this site: ViewMyPaycheck Support. Follow the on-screen instruction and then confirm the request.Enter your concern, such as "Employee Workday invitation Error" or "Looks like you don't have workforce error.".They are the ones who will verify this issue and take further actions if needed. Since this has been happening several times even after performing the troubleshooting steps provided by my colleague, I'd suggest contacting our Customer Care team. Hi there, you for sharing the steps you've done. I'm only a comment away if you have other questions about managing your account information. Employees don't get email notification when pay stubs are uploaded.How to change the user id or email address for QuickBooks Workforce.I've added these articles for more information: Also, they can resend an invitation to access your account using the new email address. A specialist can securely look into your account and further check on the root cause of the error prompt. However, if the error persists, I'd recommend letting your employer contact our Customer Care Team. Also, using a different browser fixes issues like this (Google Chrome, Microsoft Edge, or Mozilla Firefox). Too much cache can affect an application's behavior. If you're able to successfully login without the error prompt, go back to the main browser, then clear the cache. Once you're able to see that your email address was successfully updated, you can try accessing QuickBooks Workforce using a private browser or an incognito browser. Sign in with your current user ID and password.Open your internet browser (preferably Google Chrome).You can log in to your Intuit account to verify if the change you've made has already sync. I appreciate the complete details you've shared, me share some information so you'd be able to successfully update your email address. Phone calls to QB get me bounced around to multiple people who don't understand what I'm trying to explain I have changed his employment status to terminated, then changed it back to active, I have changed his email address to another one ALL in the effort to try to get to the option to send him another invite. We update his password and again get the message that he doesn't have an account. I have tried to log in as him, using for the forgotten password option, he gets an email with a temp password AND a text message on his cell phone to verify his identity. When he clicks on the link to sign in and view it, he gets a message saying he doesn't have a workforce account and to check with the administrator. He gets an email every 2 weeks (like all of us) when his paycheck is available to view, however the email comes from a different place than ours does. Thanks so much for replying! The employee gave me access to his email so that I could try to fix this for him.ฤก. Post again if you have any other questions. If the problem continues, I suggest reaching out to our Support Team or ViewMyPaycheck Support to investigate the issue further. Also, using other supported browsers can help us narrow the cause of this behavior. If the employee was able to sign in successfully, have him go back to the original browser and clear its cache to start fresh. Internet Explorer: press Ctrl + Shift + P.Mozilla Firefox: press Ctrl + Shift + P.To save you time, you can use either of these shortcut keys: ![]() Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks. For us to isolate the problem further, have your employees sign in to Workforce using a private window since it doesn't store any history or form data. Since you don't see the Resend option from there, it means that the employee has accepted the invitation. Lastly, you can't see any link from there once an employee has accepted the invite and have created a Workforce account. On the other hand, if you haven't invited the employee yet, you can see the Learn more link which routes you to the article about inviting employees to see pay stubs and W-2s online. Thank you for joining the thread, Resend? link should be available under the Email section once you've sent an invite to your employee that they haven't accepted.
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